Your Data,
Handled Carefully

Privacy Policy

Newcastle Residential is responsible for the personal data collected through this website and in connection with our lettings, landlord and tenant services.

You can contact us at:

• Newcastle Residential
• Clavering House, Clavering Place, Newcastle, NE1 3NG
• Phone: 0191 691 1374
• Email: info@ncresidential.co.uk

What We Collect

Depending on how you use the website or our services, we may collect:

• Your name, email address, phone number and message when you contact us.
• Information about the property or service you are asking about.
• Applicant, tenant, landlord and tenancy information where needed for lettings, management, compliance and administration.
• Guarantor information linked to a tenant or application, such as name, contact details and supporting details provided for referencing or tenancy progression.
• Basic website and device information such as IP address, browser, page visits and analytics data.

How We Use Your Data

We use personal data to:

• Respond to enquiries and provide information about properties and services.
• Arrange viewings, applications, lettings, landlord instructions and tenancy administration.
• Carry out referencing, guarantor checks, compliance tasks and related operational work.
• Keep records in our CRM and associated business systems.
• Operate, improve and secure the website.
• Comply with legal and regulatory obligations.

We do not use your data for unrelated marketing unless you have separately agreed to that.

Lawful Bases

Our main lawful bases are:

• Legitimate interests for running our business, handling enquiries and managing lettings and landlord relationships.
• Contract or steps before contract where we are helping with a letting, tenancy, landlord instruction or related service.
• Legal obligation where we need to keep or share information to comply with the law.

Who We Share Data With

We only share data where needed for the website, our services or legal obligations. This may include:

• Website hosting, CRM and database providers.
• Analytics and advertising providers used on the website.
• Referencing, signing, compliance, payment or maintenance providers where relevant to a tenancy or instruction.
• Landlords, tenants and guarantors where information needs to be shared as part of the letting or management process.
• Professional advisers, regulators or authorities where required.

We do not sell personal data.

How Long We Keep Data

We keep data only for as long as reasonably needed for enquiries, business records, tenancy administration, compliance and legal obligations. Some records may need to be kept longer where a tenancy, landlord instruction, guarantor file or legal requirement applies.

Your Rights

You may have the right to ask for access to your personal data, correction, erasure, restriction, objection and data portability where applicable.

If you want to exercise your rights, contact us at info@ncresidential.co.uk. You also have the right to complain to the ICO.

Cookies Policy

Cookies and similar technologies help the website work, help us understand how it is used, and help us measure marketing performance.

We currently use:

• Cloudflare Web Analytics for website traffic reporting.
• Google tag / Google Ads conversion tracking to measure enquiry and marketing performance.
• PostHog analytics and session replay to understand how visitors use the website and improve pages and journeys.

If our website tools change, we will update this page.

Third-Party Website Services

The website currently uses third-party providers including hosting, analytics, advertising, content delivery and database services. These providers may receive technical request data such as IP address, browser information, page URL and related usage data where needed to deliver their service.

Changes To This Policy

We may update this policy from time to time to reflect changes to our services, website tools, legal requirements or data handling practices. The latest version will always be available on this page.